Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, Craftzone will offer you an exchange voucher or refund at their discretion provided that:
In the first instance and within 14 days - You notify us (by email or phone - see our "contact us link") that you wish to return goods under this clause so that we may issue a returns authorization. The buyer under this clause pays for all or any shipping returns costs.
You return the item within 14 days of the authorization date;
You produce your original Craftzone invoice details at the time you return the item
The item is in resaleable condition including that:
It is in its original packaging, including instruction manuals and all accessories where applicable;
It is unworn, unopened, unused and in its original condition;
The product is not one on which a change of mind return is not available (see below).
If these requirements are not satisfied Craftzone reserves the right not to offer an exchange voucher or refund for change of mind returns.
Craftzone will accept product returns and provide you with an exchange voucher, refund or repair at their discretion where:
In the first instance - You notify us (by email or phone - see our "contact us link") that you wish to return goods under this clause so that we may issue a returns authorization. The buyer under this clause should not be responsible for shipping returns cost.
The product is faulty or is not of acceptable quality, or
The product is not fit for its intended purpose (only where expressly given), or
The product does not match the sample or our description; and
You can provide your Craftzone transaction number (invoice) details or other adequate proof of purchase.
All claims to be made within 30 days of purchase
If you cannot present your Craftzone invoice or other acceptable proof of purchase Craftzone reserves the right not to offer a refund or exchange
Craftzone reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused or delayed.
Your original Craftzone register receipt is the best form of proof of purchase
Refunds will be issued using your original payment method
Promotional or Gift Vouchers are not refundable in cash